Shipping policy

ORDER PROCESSING:
Orders Process Within [2 to 3 days]. Once Shipped expect an email to let you
know your order is on the way. Typical shipping timeframe is between 7 to 14 business days.

DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and
displayed at checkout.

INTERNATIONAL SHIPPING:
Your order may be subject to import duties and taxes (including VAT), which are incurred once
a shipment reaches your destination country. [Castillosa Group LLC] is not responsible for these
charges if they are applied and are your responsibility as the customer.

REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 30 days after delivery date, if the item is unused and in its original
condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible
at customerservice@castillosa.com with your order number and a photo of the item’s condition. We
address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at customerservice@castillosa.com.